Cancellation & Refund Policy

Overview

At BookMark CE, we want you to be completely satisfied with our premium features. This policy outlines our cancellation and refund procedures for paid subscriptions and services. We strive to be fair and transparent in all our dealings.

Subscription Cancellation

How to Cancel

• • Access your account settings in the BookMark CE dashboard
• • Click on "Subscription" or "Billing" section
• • Select "Cancel Subscription" and follow the prompts
• • Alternatively, email us at contact@bookmarkce.io
• • You will receive a confirmation email upon successful cancellation

When Cancellation Takes Effect

• • Cancellation is effective at the end of your current billing period
• • You will continue to have access to premium features until the end of the paid period
• • No further charges will be made after cancellation
• • Your account will automatically revert to the free plan

Refund Policy

30-Day Prorated Money-Back

We offer a 30-day prorated money-back for all new premium subscriptions:

• • Valid for first-time premium subscribers only
• • Must be requested within 30 days of initial purchase
• • Full refund of the subscription fee
• • Processed within 5-10 business days
• • Refund will be issued to the original payment method

Prorated Refunds

In certain circumstances, we may offer prorated refunds:

• • Service disruptions lasting more than 48 hours due to our technical issues
• • Billing errors or duplicate charges
• • Exceptional circumstances at our discretion
• • Calculated based on unused portion of the subscription period

Non-Refundable Situations

The following situations are not eligible for refunds:

• • Requests made after the 30-day prorated money-back period
• • Subscriptions that have been renewed automatically
• • Change of mind after 30 days
• • Technical issues caused by third-party software or user error
• • Violation of our Terms of Service
• • Account termination due to misuse or abuse

Refund Process

How to Request a Refund

1. 1. Email us at contact@bookmarkce.io with "Refund Request" in the subject line
2. 2. Include your account email and reason for the refund request
3. 3. Provide any relevant details or transaction IDs
4. 4. Our team will review your request within 2 business days
5. 5. You will receive an email with the decision and next steps

Processing Time

• • Approved refunds are processed within 5-10 business days
• • Credit card refunds may take 3-5 additional business days to appear
• • Bank transfers and other payment methods may take longer
• • You will receive confirmation once the refund is processed

Auto-Renewal and Billing

Important information about subscription billing:

• • All subscriptions auto-renew unless cancelled before the renewal date
• • Renewal charges are processed 24-48 hours before the expiration date
• • We send reminder emails 7 days before renewal
• • Cancel anytime before renewal to avoid charges
• • No refunds for auto-renewed subscriptions beyond the prorated money-back period

Data and Account After Cancellation

What Happens to Your Data

• • Your saved webpages and basic data remain accessible
• • Premium features are disabled but data is preserved
• • Account remains active with free plan limitations
• • You can resubscribe anytime to restore premium features

Account Deletion

• • To permanently delete your account, contact contact@bookmarkce.io
• • Account deletion is irreversible and all data will be lost
• • No refunds available after account deletion
• • Consider exporting your data before deletion

Dispute Resolution

If you're not satisfied with our refund decision:

• • Contact our support team for a review: contact@bookmarkce.io
• • Provide additional context or documentation
• • A senior team member will review your case
• • For payment disputes, you may contact your bank or payment provider
• • We're committed to finding fair solutions for all customers

Contact Information

If you have any questions about this Cancellation and Refunds Policy, our data practices, or wish to exercise your privacy rights, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt, or sooner as required by applicable law.

Policy Updates

We may update this cancellation and refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after policy changes indicates acceptance of the updated terms. For significant changes affecting your rights, we will notify you via email.